4.9 / 5 across 1,547 reviews

Our Viking professional range stopped holding temperature the week before a dinner party. The technician arrived the same afternoon, diagnosed a failed oven sensor, and had it calibrated with a genuine part by evening. The $89 visit was waived once we approved the repair — flawless.

Our panel-ready built-in stopped cooling on one side. They pulled the column without touching the custom walnut panels, found a sealed-system fault, and fixed it properly. Knowing the labor is covered for a full year gave us real peace of mind.

One burner on our Viking cooktop kept clicking but would not light. The specialist replaced the spark module with an OEM part and cleaned the sealed burners. On time, tidy, and clearly knew Viking gas systems inside out.

The oven was browning unevenly and the convection fan was loud. They calibrated the temperature and replaced the fan motor in one visit. Genuine Viking parts, a clear quote up front, and the service call credited toward the work.

Called in the morning about a Viking range that would not ignite. They coordinated with our gate code, arrived in the window, and finished the same day. The 365-day labor warranty is exactly what you want on equipment this expensive.

Our built-in wine column drifted warm and the glass kept fogging. The technician traced it to the sealed system, recharged it to spec, and the temperature has been rock solid since. Respectful of the house and the cabinetry throughout.

I appreciated the honesty. The igniter on our Viking double oven had failed; they quoted a clear range, installed a genuine part, and the $89 service fee disappeared when I approved the repair. No upsell, no drama.

Same-day help when our Viking rangetop lost two burners before a holiday. The gas valve was replaced with an OEM part and everything was tested before they left. Worth every penny and backed by a year on labor.

Built-in refrigerator was freezing produce on one shelf and warm on another. They diagnosed a damper and control issue, used factory parts, and explained everything plainly. Careful with a long gravel driveway and a tricky install.

Slow preheat and a flashing error code on our Viking wall oven. The technician read the fault, verified the control board, and calibrated it back to factory spec. Clean work, fair pricing, and a full-year guarantee on the labor.

Our Viking cooktop simmer setting was running too hot and scorching sauces. They serviced the burner and gas valve, then dialed the flame back to where it should be. Punctual, knowledgeable, and tidy — exactly what we hoped for.

The oven died mid-roast the night before guests arrived. They came out fast, replaced the bake element with a genuine Viking part, and saved the dinner. The labor warranty and waived service call made an easy decision easier.

They also handle our Wolf dual-fuel range. A convection fault and a noisy igniter both fixed in a single visit with factory parts. The same careful, estate-savvy crew that services our Viking equipment — consistent and trustworthy.

Our Thermador star-burner cooktop had two burners that would not spark. Diagnosed and repaired with OEM parts the same day, and they double-checked the others while here. Polished, professional, and respectful of the house.

They serviced our GE Monogram built-in that had stopped making ice. Clear diagnosis, genuine parts, and a tidy reinstall behind a panel-ready front. The $89 visit was credited to the repair and the labor is covered for a year.

I gave them our model and serial over the phone and they arrived with the right parts on the truck. The range igniters and an oven sensor were replaced in one visit. Efficient, transparent on cost, and genuinely expert with Viking.

Our built-in refrigerator quit overnight. They prioritized the call, found a compressor relay issue, and had it cooling again the same day with a factory part. The full-year labor warranty turned a stressful morning into a non-event.

Years of Viking ownership and this is the most thorough team we have used. They calibrated both ovens, replaced a worn gasket, and left everything spotless. Real expertise with professional ranges — not a generalist guessing.

Gated property, long driveway, and a temperamental Viking range — none of it fazed them. They arrived prepared, fixed the igniter and a gas valve with OEM parts, and tested everything. Easy to recommend to neighbors.

Our wine storage and the built-in fridge both needed attention. One visit, two appliances, genuine parts, and a clear explanation of what failed and why. Careful, courteous, and clearly specialized in high-end refrigeration.

Straightforward from start to finish. The cooktop spark module and a burner head were replaced with factory parts, the quote matched the invoice, and the service call was waived with the repair. This is how it should be done.