Legal
Privacy Policy
How we handle information when you use this website or contact us for Viking repair.
This website is an information and booking resource for Viking Atherton Appliance Service. We have intentionally kept it simple: there is nothing to fill out and no newsletter sign-up on this site. You reach us by calling (650) 668-5618 or by using our online booking link.
Information we collect
- When you call: we receive the phone number you call from and any details you choose to share (your name, address, appliance and the problem) so we can schedule and complete the repair.
- When you book online: the booking is handled by our third-party scheduling provider, which collects the appointment details you enter. That information is used only to arrange your service visit.
- When you browse: our host may record standard, non-identifying server logs (such as page requests and approximate region) to keep the site secure and reliable.
How we use information
We use the details you provide solely to schedule, perform and follow up on appliance repair service. We do not sell or rent your information, and the site does not collect email addresses or send marketing messages.
Cookies & analytics
We keep tracking to a minimum. Any analytics we use are limited to understanding aggregate site performance and are not used to build advertising profiles. The embedded service-area map is provided by a third-party map service and may set its own cookies when displayed.
Third-party links
Our online booking link and the embedded map are operated by third parties with their own privacy practices. We encourage you to review their policies when you use those services.
Data retention & your choices
We retain service records only as long as needed to support warranty coverage and ordinary business needs. To ask about the information associated with your service, simply call us at (650) 668-5618.
Updates to this policy
We may update this policy as our practices evolve. The current version always appears on this page.
Homeowner feedback
Trusted by Atherton estates
4.9 / 5
1,547 verified reviews
Built-in refrigerator was freezing produce on one shelf and warm on another. They diagnosed a damper and control issue, used factory parts, and explained everything plainly. Careful with a long gravel driveway and a tricky install.
Slow preheat and a flashing error code on our Viking wall oven. The technician read the fault, verified the control board, and calibrated it back to factory spec. Clean work, fair pricing, and a full-year guarantee on the labor.
Our Viking cooktop simmer setting was running too hot and scorching sauces. They serviced the burner and gas valve, then dialed the flame back to where it should be. Punctual, knowledgeable, and tidy — exactly what we hoped for.
White-glove Viking service
Questions? Call a Viking specialist
Speak with a Viking specialist now, or schedule online in under a minute. $89 service call, waived with repair, and a 365-day warranty on all labor.